Shipping & Delivery Policy

Shipping & Delivery Policy

Welcome to coolmatebags.com.com, your trusted online store for stylish balcony and terrace furniture from UrbanPatio Living — helping you turn your outdoor spaces into a cozy and relaxing oasis right at home! We are committed to providing secure, efficient, and transparent shipping services fully compliant with Swiss consumer protection laws. Please read this Shipping & Delivery Policy carefully before placing your order.

1. Shipping Coverage

We deliver to all cantons and regions within Switzerland. Currently, we do not offer international shipping.

2. Order Processing Times

Orders are usually processed within 2–3 business days after payment confirmation, especially for larger furniture items. Orders placed on weekends or Swiss public holidays will be processed on the next working day.

If there are any delays beyond this timeframe, we will notify you promptly via email.

3. Shipping Methods & Estimated Delivery

We partner with reputable Swiss courier services specialized in handling furniture deliveries to ensure safe and timely arrival. Shipping options include:

• Standard Shipping: 5–7 business days
• Express Shipping: 2–4 business days (subject to additional fees)

Delivery times may vary depending on seasonal demand, weather conditions, or other factors beyond our control.

4. Shipping Costs

Shipping fees are calculated based on the size, weight, and delivery method of your order. These fees will be displayed clearly during checkout. Orders over CHF 300 qualify for free standard shipping within Switzerland.

5. Delivery Address Requirements

Please make sure your delivery address is complete and accurate, including any relevant instructions for larger items. We cannot be held responsible for delays or lost shipments due to incomplete or incorrect address details.

If a shipment is returned to us because of incorrect address information or failed delivery, you may be charged additional shipping costs for resending the order.

6. Tracking Your Shipment

Once your order has been dispatched, you will receive a confirmation email with tracking details to monitor your shipment’s progress at any time.

7. Failed or Missed Deliveries

If delivery cannot be completed, the carrier may leave a notice with options to reschedule or arrange pickup. If a shipment is returned to us after multiple failed attempts, you will be responsible for any re-shipping costs.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours at info@coolmatebags.com.com or call +41 58 573 87 36. We will promptly investigate and, if applicable, arrange a replacement or refund.

9. Legal Compliance

This Shipping & Delivery Policy complies with the Swiss Code of Obligations (OR) and the Federal Act on Unfair Competition (UWG). Nothing in this policy limits your statutory rights under Swiss consumer law.

10. Contact Information

If you have any questions about shipping or delivery, please contact our customer support team:

• Email: info@coolmatebags.com.com
• Phone: +41 58 573 87 36
• Address: Rue de la Fleur-de-Lys 26, 2074 Marin-Epagnier, Switzerland

Thank you for choosing UrbanPatio Living at coolmatebags.com.com — your partner in creating a relaxing outdoor retreat right at home.